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Q and A

đŸȘ Where’s My Favorite Flavor?

We rotate our menu weekly—so if your fave isn’t here right now, don’t worry, it’s just taking a little vacation and will be back soon!
Want a heads-up when it returns? Join our mailing list or follow us on Instagram @janiedbakes to see what’s baking each week.

🔄 How Our Menu Rotation Works

✹ Always on the Menu
Available 362 days a year (hey, bakers need a few days off too!). These all-time favorites are here to stay:

  • Pecan Pie Crust Cookie

  • Chocolate Pie Crust Cookie

  • Apple Pie Crust Cookie

  • Triple Berry Pie Crust Cookie

  • Half Baked Chocolate Chip

  • Coffee Toffee Buttercrunch

  • S’mores

🍂 Seasonal Flavors
They come, they wow, they disappear (for a little while). These rotate with the seasons and include cozy flavors like Pumpkin and Sweet Potato Marshmallow in the fall or juicy Peach in the summer.

đŸȘ In-Store Only Surprises
Each of our shops has 2 special cookies each week that you can only get in-store. They’re our little local secrets! Call or stop by to find out what’s baking.

😱 Why Are Some Items Sold Out?

We’re a small bakery, and everything is handmade with lots of love (and butter). Because we bake in small batches, we sometimes sell out—especially of our most popular flavors! It’s not you—it’s our commitment to quality.

Want to make sure your favorite cookie is waiting for you?
You can pre-order up to 30 days in advance for shipping here OR local pickup & delivery at getjanies.com. If your heart is set on a specific flavor, we highly recommend ordering ahead—or giving your local store a quick call before you stop by to make sure it’s in stock. That way, there are no cookie heartbreaks. 💔đŸȘ

📩 Shipping Questions?

When will my cookies arrive?
You choose your delivery date at checkout! 🎯

I have a shipping issue—help!
All shipping and delivery magic is handled by our friends at Goldbelly. If you have questions about an order, reach out to them here.

🎉 Do You Do Catering?

Yes, we do! Pre-order for local pickup or delivery up to 30 days in advance at getjanies.com. Perfect for parties, office treats, weddings, and cookie emergencies. For more complex orders check out our catering and corporate gifting info here.

🎁 Packaging Options

  • Mail Orders: See how our cookies travel in style here.

  • Local Pickup & Delivery: Packaged in our signature pink bakery boxes (they’re cute, we know).

  • Corporate & Gifting: Individually wrapped cookies with custom labels? Oh yes, we do that too. Learn more here!

đŸȘ Can I Get Custom-Sized Cookies?

We’re flattered you asked, but due to the handmade nature of our treats, we don’t do custom sizes. That said, we do offer mini and full-sized pies at Thanksgiving!

⏳ Shelf Life & Reheating Tips

Most of our cookies are at their best for about a week after arrival or purchase—but they freeze beautifully if you want to save them for later (self-control not included). Any items containing cream cheese, custard or buttercream should be consumed or refrigerated/ frozen after a day. Pie Crust bites are good in their packaging for up to 3 months!

Reheat for that fresh-from-the-oven magic:

  • Pie Crust Cookies: 3–5 minutes at 350°F

  • Big Cookies: 2–3 minutes at 350°F

đŸ’Œ Are You Hiring?

We're always looking for sweet people to join our team! Email your resume to info@janiebakes.com and we’ll be in touch when something opens up.

💳 Do You Sell Gift Cards?

Absolutely! They’re available at all locations, and start at just $10. Give the gift of gooey joy!